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Wesley Jones

Wesley Jones

Public Safety Engagement Lead , Aurelian

Wes is a public safety professional with over 30 years of experience spanning emergency communications, emergency management and public-private collaboration. He spent more than 25 years in New York State in 9-1-1 and emergency management roles, including 12 years as a 9-1-1 center director, where he was responsible for operations, staffing, technology and service delivery in high-pressure, mission-critical environments.

After transitioning to the private sector, he has focused on customer success and public safety engagement, working at the intersection of technology and frontline operations. His work centers on helping agencies adopt solutions that meaningfully improve call handling, responder readiness and outcomes for the public.

Wes currently serves as Public Safety Engagement Lead at Aurelian, where he works closely with emergency communications leaders to apply conversational AI in ways that support 9-1-1 professionals, reduce non-emergency call burden and strengthen emergency response. His approach is grounded in firsthand operational experience and a deep respect for the realities of public safety work.

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