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BAPCO Annual Event

Monica Million

Monica Million

Technology and operations, NENA

Monica Million is the founder and CEO of Million Consulting Services. Monica’s experience and commitment to service spans 24 years, beginning with her role as a 9-1-1 public safety telecommunicator. She worked her way up to managing a regional 9-1-1 center, served as the first civilian deputy chief of services for her municipal police department. Monica concluded her government service as the executive director of the Colorado 9-1-1 Resource Center, serving eighty-six 9-1-1 centers across the state.  

Monica was most recently the 9-1-1 subject matter expert for the Amazon Web Services (AWS) Justice and Public Safety Team, where she was instrumental in deploying solutions in PSAPs to help mitigate staffing shortages, analyze dispatcher mental wellness, and ultimately save lives. 

Monica is a past president of the National Emergency Number Association (NENA) and a NENA Hall of Fame Award recipient. In her time with NENA, Monica was instrumental in establishing the Collaborative Coalition for International Public Safety. She is also the co-founder and co-chair for the Women in 9-1-1 Alliance and for the Collaborative Coalition for International Public Safety.

Monica serves on the Board of Advisors for several organizations: Valor Vacations of Colorado, Source One, and the Women in 9-1-1 Alliance. In her spare time, Monica speaks at state, regional, national, and international events to advance 9-1-1 and emergency number services worldwide.