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BAPCO Annual Event

Lorna Stephenson

Lorna Stephenson

Head of Service Development, BT

Lorna is an experienced senior leader, with over 25 years in the Telecoms Industry.  Lorna began her career in telecommunications with RNID as an Outreach Officer for Relay UK, specialising in providing technical assistance to DeafBlind customers.

Lorna now heads up the Product and Commercial team in Voice Services, within the Business unit of BT.   The Voice Services team is responsible for some of the UK’s most critical services – 999, Relay UK, Operator Assistance and Directory Enquiries.  Lorna and her team have worked hard to build reliable and innovative services, working with a variety of stakeholders including, Government, Emergency Services and Communication providers.  Pioneering inclusive communication for Deaf and Hard of hearing people and improving the reliability of location information on 999 calls with the introduction of Advanced Mobile Location data (AML), which can pinpoint the location of 999 callers 4,000 times more accurately.