Global teams celebrate International Control Room Week


The third International Control Room Week has taken place, marking the work of emergency services control room operators across the world. The event - which is organised by APD – ran at the end of October.

Discussing the event, a spokesperson for the company said: “Participation was strong across the UK’s emergency services organisations. All of Scotland, Wales and Northern Ireland’s police, fire and ambulance control room teams participated, as well as all 11 HM Coastguard teams.

“More than 11,000 control room colleagues participated across the globe, including as far afield as Dubai International Airport, the National Ambulance Service in Ghana, and New South Wales Ambulance. Also taking part were control room teams within the '112' emergency services contact centre operation in the Indian state of Uttar Pradesh.”

Crew Manager for fire control at Leicestershire Fire and Rescue Service, Ash Spriggs, said: “Even with Covid-19, we have a responsibility to be on duty and maintain our service to the public. Morale everywhere has been really low this year, so it’s nice to have something to look forward to and bring a bit of team spirit back.

“People who work behind the scenes are not front of mind, and the week helps us to highlight the essential work control room teams do. It has given us a chance to engage with our colleagues, while also being good for mental health.”

APD’s commercial director, Rhiannon Beeson, said: “It’s amazing to see International Control Room Week growing at such a phenomenal rate, with control rooms from more countries and more sectors signing up.

“When someone calls a control room it is usually because they are experiencing one of the worst moments in their life. They won’t ever forget that person that helped them, reassured them and got them the help they needed. This is a week-long outpouring of passion and enthusiasm for the vital work control room teams do.”

According to figures released by APD, the International Control Room Week campaign reached more than 14 million people on social media.

Next year’s week event will run from 18-24 October. Registration will open in September 2021.

For the latest control room news and best practice, register your interest and join us at BAPCO 2021.

Media contact

Philip Mason
Managing Editor, Critical Communications Portfolio
Tel: +44 (0)20 3874 9216