APD announces 2020 control room celebrations


APD has launched the third annual International Control Room Week, taking place 19-25 October of this year.

According to a press release, the event will “shine a light on the critical role performed by control room teams, particularly during the Covid-19 pandemic.”
Eleven thousand control room employees from across the globe supported last year’s event, according to statistics released by APD. The campaign involved 230 control rooms, serving police, ambulance, fire and rescue, and coastguard services, as well as airports, local authorities and utility companies.
Speaking of the importance of the event, Jules Lockett, head of 999 operations training at London Ambulance Service said: “When someone calls us, there is often no one else they can speak to. We have to be so much more than the voice on the end of the phone.
“International Control Room Week creates a real buzz and our teams love it because it gives them a focus and a lift. It’s very much welcomed and appreciated after some very difficult months, and a period of real tragedy.
“I feel very humbled to work in this organisation. Our people do this for the benefit of others, and often don’t realise the impact they have. You can’t save everybody, but you can be there for everybody, regardless of the outcome.”
Asim Arun, additional director general 112 for police in the Indian state of Uttar Pradesh, said: “International Control Room Week makes us proud because it recognises the achievements of control room teams, and we’re very excited and eager to be involved. We plan to involve all 75 districts across our state and each one of our 190-plus control rooms.”
Teams can sign up to the event at www.internationalcontrolroomweek.com. APD has promised a “free celebration box containing balloons, bunting, sweets and a few surprises” to organisations getting involved.

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Media contact

Philip Mason
Editor, Critical Communications Portfolio
Tel: +44 (0)20 3874 9216