Saab serves the global market with world-leading products, services and solutions within military defence, civil security and emergency services. Through innovative, collaborative and pragmatic thinking, Saab develops, adopts and improves new technology to meet customers’ changing needs.
The SAFE public safety unified control room solution is created in partnership with the blue light market enabling streamlined workflow and business process management. SAFE is already in operation in over 35 mission-critical control rooms across the UK, Europe and U.S.
SAFE > Control, Connect, Communication
The unified platform SAFE is a truly unified platform for mission critical incident and operations management. The solution replaces legacy disparate solutions, such as C&C, ICCS, GIS, CRM and Mobile data with a single modern platform, providing a complete control room feature set within a single user interface.
SAFE empowers users to make more informed decisions, faster. The solution increases resolution at first contact, improves customer satisfaction and enables resources to operate more efficiently.
At the heart of SAFE is a powerful workflow based rules engine and user interface tool, enabling tailored configuration to meet business process and workflow requirements of individual customers. Organisations can evolve workflows and designs as their demands grows.
Dynamic Decision Support
SAFE supports models such as THRIVE (Threat, Harm, Risk, Investigation, Vulnerability and Engagement) to help users to assess the needs of victims and determine the most appropriate level of response.
SAFE assimilates information from multiple data sources and automatically flags relevant information to the user, such as repeat victim, antisocial behavior hotspot and mental health sufferer.
SAFE can provide questions and prompts to advice users dynamically, based on knowledge the system learns from real-time background searches, data entry, location details and contact history.
A sophisticated recommendation capability considers multiple parameters to help users quickly determine the most appropriate response and resource.
- Multi-channel public contact
- Intelligent contact history
- Adaptive search and decision support
- Configurable Workflows
- Customisable user interface
- Fixed / Web / Mobile working
- Share information and self-serve
- Advanced GIS and event triggering
- Real-time business intelligence
- High Availability open architecture