Public safety organisations are relied upon for timely guidance and care, especially during crises. And, as the nerve centre of most emergency service operations, the control centre must always be ready to securely capture, analyse, and act on the vast amount of data from interactions. To safeguard sensitive data and increase operational efficiency, public safety organisations must evolve the overall public experience. Uniphore’s public safety solutions reimagine emergency response by streamlining control centre operations, reducing response times, and protecting agent and public welfare. 

Uniphore’s conversational AI and automation platform is designed to meet the unique needs of critical public safety communications, including high-quality audio capture, real-time agent guidance, intelligent workflows, granular conversation analytics, and integrations to core public safety systems.