Conference Programme 2026

“In practice, we’re never more than one second away from experiencing the worst we can.”

We present operational experience with Sharpi - an on-prem, real-time audio enhancement that clarifies speech while attenuating wind, traffic, and crowd noise, purpose-built for control rooms.  Powered by state-of-the-art AI audio methods, it supports the human brain in doing its job - delivering higher-quality call-taking and better well-being.

The reality for 112 call-takers: persistent - and often unreasonable - strain. They juggle multiple tasks while handling chaotic caller audio, distressing content, and continuous decision pressure, driving fatigue, errors, and complaints. From an HR perspective, protecting mental health is essential. Significant effort already goes into supportive psychological environments and better tools; Sharpi strengthens that toolkit.

The “Inda” case, Iceland: clarity enabled faster assessment and a helicopter launch ~45 minutes earlier. A colleague - initially reluctant to adopting new technology - called it “blessed technology,” because it measurably helps both citizens and call-takers. And Inda is not alone: across European PSAP evaluations, call-takers report easier conversations, greater work tranquillity, and less fatigue - consistent with reduced cognitive load and more confident decisions.