Supporting the digital frontline: Addressing the psychological impact of exposure to indecent and distressing material in digital forensics
As digital evidence grows in volume and complexity, digital forensic teams are increasingly exposed to indecent and traumatic material, placing them on the psychological frontline of public safety. This hidden burden carries risks of secondary trauma, compassion fatigue and burnout, yet the wellbeing of these specialists is often overlooked compared to that of traditional first responders.
This SYTECH case study showcases a proactive approach to supporting staff in high-security, high-pressure digital forensics environments. It highlights initiatives such as enhanced sick pay, structured wellbeing programmes, access to psychological support and embedding wellbeing as a cultural priority rather than a procedural requirement. Early outcomes include stronger engagement, greater openness around mental health and improved morale and retention.
For the BAPCO audience, the session offers practical, transferable lessons: understanding the unique pressures of digital forensics, designing effective wellbeing programmes for sensitive roles, and shifting from reactive to proactive support models. The implications for the critical communications sector are clear - safeguarding the mental health of those behind the screens is essential to sustaining resilience, performance and public trust.