Conference Programme 2026

Artificial Intelligence and cloud-native technologies are no longer futuristic upgrades; they are essential for emergency call centers/control rooms looking to stay effective in today’s public safety communication landscape. However, transitioning to these technologies introduces new challenges, from ensuring seamless integration to managing cost, risk, and cultural shifts. This panel dives deep into the customer perspective to examine how emergency centers are successfully transforming their technology stack to be AI-supplemented and cloud-native. Bringing together industry leaders and customers who have navigated this transition, the session will uncover lessons learned, smart strategies, pitfalls to avoid, and insights for scaling modern solutions.