Conference Programme 2026

In the fast-paced world of critical communications, every second counts. Operators face thousands of small, and sometimes large, repetitive tasks during each call. Tasks that not only drain valuable time but also add to the pressure of decision-making in high-stress environments. This presentation introduces the concept of purposeful automation, seamlessly integrated into modern command and control systems through configurable business rules and AI-driven solutions. Unlike outdated, rigid CAD systems, which often lack the flexibility to adapt to today’s demands, modern automation tools allow organisations to configure and customise business rules tailored to their unique needs. Paired with AI Agents designed to handle complex automation tasks, these solutions work intuitively within the operator’s workflow, removing the burden of repetitive tasks and freeing up time for what truly matters. By identifying and automating these micro-tasks with configurable business rules and AI-driven solutions, organisations can achieve transformational efficiency gains, saving seconds, if not minutes, per call that add up to significant time savings over the course of a year. This approach not only improves operational performance but also reduces stress on operators, empowering them to work smarter and more effectively. For the critical communications industry, this marks a shift towards systems that are not just tools, but true partners in delivering better outcomes when it matters most.