Conference Programme 2026

So much has changed in a few short years:

• Live video can now be requested by Control room operators.
• EmergencySMS enables access for those unable to make voice calls.
• eCall automatically alerts emergency services to serious vehicle incidents.
• Personal SOS devices can summon help for you when you can’t.

On the surface, it might appear that the future of emergency calls have already arrived, or at least the technology, with adoption catching up.

However, progress has typically focused on transforming the ‘caller’ experience, making it easier, faster, and more inclusive for the public to reach emergency services.

By refocusing on empowering call takers, we unlock a different set of opportunities:

• Reducing cognitive load,
• Improving situational awareness,
• Providing real‑time decision support,
• Call triaging and categorising,
• Automating data recording / processing,

Which could fundamentally change how emergency calls are handled.

The greatest challenges might be how much of this remains human lead, human-in-the-loop or fully automated (e.g. AI).

This session focuses on providing a high-level view, with a focus on how transformative technologies, such as AI, should be carefully assessed ahead of implementation activities.