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Getting to the root of work-related stress in the Control Room
This session provides frontline insight into a staff-centred project designed to identify, assess and manage the root causes of work-related stress in control rooms. Led by psychology and human-factors specialists, the Occupational Stress Risk Assessment (OSRA) offers a proactive approach to reducing workplace stress and absence by addressing psychosocial risks before they escalate.
Drawing on collaborative OSRA projects with Fire and Rescue Services and Humberside Police, the session will share key findings, emerging themes and practical recommendations for any organisation with a control room at its core. It will highlight the most prevalent stressors in control environments, the OSRA methodology, and the operational value delivered through early intervention.
Led by experts from the University of Hull’s Centre for Human Factors, with contributions from frontline Fire and Police representatives, this session will offer tangible insights into improving wellbeing, performance and resilience across control room teams.
