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Crisis Coordination in Washington D.C.: A Triple-Challenge Case Study
In January 2025, Washington D.C. faced an extraordinary convergence of high-pressure events: a presidential inauguration, a state funeral, and a helicopter and airplane crash. Heather McGaffin, Director at the Office of Unified Communications (OUC), will share how her team managed these overlapping crises, the operational and communications challenges that emerged, and the lessons learned for public safety agencies navigating simultaneous, high-stakes incidents.
