Conference Programme 2026

This session draws on deep operational and technical understanding of the challenges facing 999 control rooms and the solutions currently available. It explores why advances in technology do not always translate into the improvements expected in real-world operations, and what can be done to close that gap. The presentation examines how technology should be applied to support, not replace, human judgement and responsibility, with a strong focus on keeping control room staff at the centre of system design and decision-making. The session builds on previous iterations to reflect the evolving complexity, expectations and pressures facing emergency communications today.