The application of technology innovation in the Control Room to help identify and respond to domestic violence

26 Mar 2026
Theatre A- People- Keynote & Strategy
Attendees will hear from a UK police force and a VAWG charity on how they have built specialist teams informed by lived-experience, and how advanced technology can strengthen risk identification and response. With government aiming for a 50% reduction in domestic abuse and VAWG, specialist control room teams are being funded to assess risk during incoming calls. However, call volumes are so high that only small samples can currently be reviewed. By applying advanced AI and language models, every call can be analysed in real time, enabling faster, more accurate risk detection and a significantly improved operational response.
Speakers
Matthew Palmer
Matthew Palmer, Product Director - NEC Software Solutions